Regain
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Absolutely shameful treatment
This is a total scam and the deepest most shameful kind of fleecing of people who are in crisis. Terrible. If I was a religious person I would say these people are truly going to hell. No one wants to sign up for couples counseling and I finally got my husband to agree. You have to pay up front and I was eager to get started. We were matched and made an appointment. The counselor looked good. So far so good. Less than 24 hours before she canceled asking if we could meet at odd times the next day instead (7am?) We said no but we could meet later in the evening and she sent an appointment for 8pm. She emails 15 mins before the session saying she can't make it. She says she wants to do 630 pm the next day. We agree. She sends an appointment for 6pm. We log on and wait at 5:55pm. We send a message at 6:01, and 6:02 and 6:10. Finally at 6:15 we say we will log back on at 6:30 as there was confusion in her messages. We do, She NEVER LOGS ON. We emailed 6 times over an hour. We checked all equipment. The next day she emails and says "oh I couldn't tell that you were online" but all the messages were delivered. We ask to be matched with someone else. No one answers the phone line except an "answering service" so we email the contact address. Someone named Bronwen says she is personally finding us a new counselor and will give us 2 free sessions. Okay great. 2 days go by. I email again and ask for status. They match us with a counselor who describes himself as the exact opposite of what we were looking for and does not deal with the issues for which we are seeking help. We reject the match and email again asking for the type of counselor we want. Our issues are not exotic. We are told "there is no one who matches that." WHAT? Then why did you take my money?? Its caused MORE stress with a husband who does not believe in therapy much to begin with. Just do yourself a favor and stay FAR AWAY. I am filing a complaint with the Better Business Bureau.