Lyca Mobile UK
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I activated a “1 Month Unlimited Plus…
I activated a “1 Month Unlimited Plus (PAYM)” SIM on 12 June 2025. Within three days (15 June) — well inside the 14-day cooling-off window — I emailed Lycamobile to cancel and disable auto-renewal. They asked for extra details (supplied 17 June) and then… silence. Fast-forward to 5 July: an invoice for £37.65 lands for a second month I never authorised. The online portal still shows “auto-renew ON”. Multiple follow-up emails and a phone call later, I’ve had no written acknowledgement, no refund, and no confirmation that the contract is cancelled. Their agents promise callbacks that never happen and insist “the system is down”. Under the Consumer Contracts Regulations a provider must stop charging and refund within 14 days of cancellation; Lyca ignored that. Ofcom’s rules require clear exit processes; again, ignored. I’m now preparing a charge-back and an ADR complaint because basic customer-service channels have failed. Lycamobile’s TrustScore of about 3/5 already flags “mixed” service —but my experience was firmly at the bottom end.  Bottom line: If you value timely support, transparent billing and the right to cancel hassle-free, look elsewhere.