Cruise1st
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Terrible customer service; BEWARE before considering using this company
Terrible customer service, bad employee attitude, not doing what they say they will, still waiting for my call back from the manager several days later. Do not use this company as once you've paid they don't care about your issues. We travel regularly. Recently travelled on a Princess cruise in September 2033, had 2 other Princess cruises booked with cruise 1st. We had issues onboard in September, many issues including medical ones which make it unsuitable for repeat travel and as a result wanted to change our march 2024 princess trip. We requested the £360 deposit be transferred to our August 2024 Princess cruise and were advised this was not possible. We were advised we would lose the full deposit and it could not be transferred to our other Princess booking or refunded. If we booked another cruise we would lose over £200. Bad attitude when trying to resolve this, no empathy, was told I'd signed up to their T&C's (despite these not being received until more than 24 hours after the deposit paid so could not have been aware before booking). Spent hours on the phone trying to discuss options, no empathy, manager has still not rang back several days later. Spoke to princess direct and they advised it is cruise1st who keeps the £360 deposit. Cruise1st deny this. I have not left a poor review for a company before though feel strongly customers should be aware of this one so am writing this There are so many cruise companies with better customer service.