Jo-Ann Stores
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Customer service and online is horrible
I have done two different online order. The first one order wrong product. My fault. When I returned item at store not only did I loose $8 due to it being on sale in the last week but then I got the return on a gift card since it was an online order. Frustrating and waste of time. Then I did another three weeks ago. Charged twice once the day of then again when I picked up. Was told I had to email to get the first one refunded. Call was told 7 to 10 business days the return should be in my account. That was three weeks ago. Customer service has really gone down hill. Over the past 10 years. No compentaion offered for the troubles. Not even an apology. I am very upset at this entire situation. I will never shop Joann's online again. I have told all my neighbors and we are all shopping hobby lobby instead now. Congratulation Joann's you have lost lots of customers and more are leaving too.