Lloyds Bank Insurance
View company profile →
Even one star is too many.
Even one star is too many. When you are discussing personal banking with the fraud department does it have to be on the phone in the middle of the bank. No privacy what so ever. This was Crewe Branch in Cheshire. I assume that all branches are now the same. You might as well put the person on a stage with a microphone, so close to the cue for the cash machine. I understand that it is only one side of the conversation but how embarrassing. I wouldn’t mind but the reason we had to make this embarrassing phone call was because they hadn’t bothered to sort out the problem discussed on the phone the day before spending over two hours going over the same thing over and over again. We understand that scams are a very very big banking problem but please sort out where you place your phones in branches.