RAC Mobile Mechanics
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The most pathetic recovery company in the UK!
This company is the most pathetic recovery company in the UK by far! Broke down 2 hours away from home in a Luton van, bear in mind I’ve been paying for business breakdown for the past 2 years with this company, I was REFUSED a recovery as they had ‘nobody to do a long distance recovery’ and FORCED into a hire contract for a Mercedes Citan. This is one of the smallest vans on the road that couldn’t even fit my work equipment in it so now my van is stuck 2 hours away with all of my tools in it and has been for 3 DAYS!! This company has cost my business thousands of pounds and have also forced me into a hire contract for a vehicle I didn’t want, and that is totally inadequate otherwise I would have basically been stranded!! Towing a vehicle 2 hours up the road is definitely not a ‘long distance tow’. I drive this route on a daily basis 6 days a week and so do thousands of other drivers & trucks too! This is no way to treat a business customer and keeping a vehicle for 3-5 days when a small business needs that vehicle repaired and back on the road is absolutely appalling conduct from a multi billion pound company. DO NOT USE THE RAC FOR YOUR BUSINESS RECOVERY AS THEY WILL NOT RECOVER YOUR VEHICLE AND THEY HAVE A LEGAL RIGHT TO OFFER YOU A LINK RECOVERY WHICH WAS NEVER DONE! They will basically steal your vehicle for a week, not tell you where it is, not call you back when you ask to speak to a manager and not give you any arrival time at all for your vehicle. Absolutely disgusting company treating small business in this way will never do you any favours.