STUDIO CLOTHING
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The howl experience was awful
The howl experience was awful. Is such a shame that the howl “brand image” is so fake. If you look at the Instagram page for example it looks so nicely done and dreamy. Therefore, one will expect to get such an amazing experience from purchasing to delivery. Not the case at all. Despite charging a fortune for delivering, but let’s say that I get that. Instead of 1-3 days to get to you it takes almost 2 weeks. Well I would say that for €25 delivery charge will expect more effort. I have order 2 dresses one of which was out of stock. However the website was not updated so you could still buy it. Let’s say that could happen too. However, nobody has contacted me about the issue until I did. On the day that I agreed to get only one dress delivered I went back on the website and the dress which was “out of stock” was still there for purchase in the same size. When the dress arrived the packaging looked to cheep and like no one even bothered to properly pack it. Additionally, I have been sent the invoice with both dresses. At first I said that I will not bother saying anything, however then I thought that maybe someone will benefit from my review to make a better choice. In few words: dress is ok but a bit misleading from the picture; poor customer service; poor update; poor packaging; the price does not match the brand image;