Streets Ahead Estate Agents
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Put Our Health At Risk
Our experience with Streets Ahead started off positive as the letting agent George was very enthusiastic and friendly. However, the property management team have let us down completely. On our move in date we found that the oven was infested with mouse droppings. The engineer they had contracted to come out to fix the stove literally cursed when he saw how much faeces was in there. It took the landlord three months to replace that oven - all he could tell us was that the oven he ordered wasn’t in stock. We’ve asked for a receipt to prove that he ordered it straight away, as is his legal obligation, and we got radio silence. The flat also has a horrific mould problem, to the point where our health has been compromised. When we went to our property manager about this (our third property manager in 9 months), we were assured that she took mould very seriously and would deal with the problem. She came round with the landlord, opened all the windows (including one that you would have to crawl on top of my bed to open) and left. Despite an independent construction worker telling us that this mould was 100% caused by structural issues and that vents needed to be installed, Streets Ahead and our landlord believed that this was due to us not ventilating the flat ourselves. We were then informed that our landlord would not be renewing our contract. So in short, they allowed our landlord to leave us with an oven filled with mouse droppings and a flat infested with mould. They do not care about tenants. Don’t rent with Streets Ahead if you care about your health.