Hilton Car Supermarket
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Waste of Time
I made an 8 hour round journey to come away empty handed with no proper explanation. Having enquired about a car, they declined my pcp application and provided no explanation. After completing my first finance application, I waited over 3 hours to have an update. I was told this would take 20 minutes! Unacceptable. They also made a mistake with my deposit. And then they adjusted it without informing me! "If you put down £8k, people start to ask questions where you got the money from" - That's what I was told after they adjusted it. I then received a call from the finance company who I discussed this situation with. They said what I’d been told was incorrect, and they should not alter your deposit. All very dodgy to me. This resulted in a second finance application going in, and I waited another hour to hear back. In total, I spent over 5 hours in the showroom with no clarity. Eventually, when I returned to my car, there was dirt all over my mats from the mechanic who inspected it. Have some decency to brush them off. This was a complete waste of my time and I'm extremely disappointed.