Leonardo Hotels
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definately not 5 star quality - would not reccomend nor book it again
We stayed with Leonardo St Pauls London from 2nd to 6th January. I booked the hotel as it was promoted as a 5 start hotel but we were very disapointed. We were first given a room which was dirty (got pictures) and was moved to another room which was slightly better, but smelly. During the stay the room was not cleaned properly. Used cups and glasses were left, no vacumcleaning, no toilet cleaning. when I asked for cleaning three poeple from cleaing came and took half of the used crocekry and used a towel to clean the desk. Even the Firealarm went off one of the nights and ruined our sleep. No open minibar in the room and I had to pay 15£ to open it to put milk in the fridge. Allthough the room was for 4 people it had towels and crocekery for two people and I had to ask for clean ones every day. never would I reccomond this hotel nor book it again. It´s definately not a 5 star quality. Tried to write an email to their contact adress but no message can be sent.