Jo-Ann Stores
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Joann Fabrics does not honor their own policies
Joann Fabrics has attempted to move away from in-store availability and service and toward online purchases, something very few people want to do for craft items they haven't had a chance to examine for defects prior to purchasing. Aside from that, their website rollout has been a complete disaster. The option to sort items based on in-store availability flat out does not work, it constantly switches you to selecting shipping instead of in-store pickup, and customer service is nonexistent. I was instructed to contact customer support about honoring a price for an item they said they had in store but then cancelled after my order due to it being "out of stock" and customer service has simply not responded. More and more I think this company uses sales on out-of-stock items to draw people in and has zero intent on honoring their own policies. I don't think this craft store is long for this world, they just cannot adapt in a way that makes sense for what they're selling.