Jackie Schmidt

Jackie Schmidt

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1
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1 out of 5 stars
Average rating

Reviews by Jackie Schmidt

CE

Celebrity Cruises

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1 out of 5 stars

Won't transfer deposits in emergency situations

We placed a deposit for a curse then a few months later my wife was diagnosed with breast cancer. Due to her treatments we are unable to go on our trip as planned. We reached out in hopes of having a credit for a future cruse once she is able to travel again. We were told our only option was to pay $100 for each person to switch the deposit and had to pick the dates to switch it to now which we can't do until she's completed treatment. So we lost our $500 deposit which is ridiculous for a company to do when they could have easily kept the deposit and allowed us to use it for a future trip.