WH
White Fox Boutique
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Parcel lost and refusing a refund
I ordered a dress on 28th July which I still have not received. Customer service have concluded Royal Mail have lost the parcel. I was offered a replacement item to be sent out but then told the dress is unfortunately out of stock. I asked for a refund instead and White Fox are refusing to give me my money back and have given me store credit instead. I now don’t have my money or an item and have £57 sat in my white fox account that I can’t have back. Even if I order another item and return that it will be refunded to store credit. Surely this is theft? They have told me there is nothing further they can do and this is their “policy on lost parcels”. Do not order from this company!