ZERO CUSTOMER SERVICE
We were having a Beko washer/dryer replaced under warranty. I specifically ensured that the old machine would be removed and the new washer/dryer would be connected, adn would not require a plumber. However, what transpired was that the delievery person apparently could not connect the machine and left it sitting in the middle of a small kitchen in the unit, therefore leaving our tenant with no working machine. When I was advised and rang AO and spoke to the Sales Manager - Sasha, he advised that that is the standard process and we need to contract a plumber. Zero care that the kitchen is blocked off, that there process is in direct contrast to what AO advised and committed to when they were trying to secure my business, zero care for the inconvenience, and zero care that they left a washer/dryer that can not be used. They also did not advise me (the owner and purchaser) of what happened. Sasha said he wcould get a quote from a plumber but that can take 3 or more days and apparently he thought that this timeline is acceptable for a person to have no access to their kitchen and no access to a functioning washer/dryer! He also advised me this is an obvious process that I should have been aware of. POOR CUSTOMER SERVICE!!!