PG is a verified reviewer on CrowdTrust who has written 2 customer reviews with an average rating of 3.5 out of 5 stars.
Honest, first-hand experiences shared with the CrowdTrust community.
Normally, our car rental experiences were smooth. We had rented from Elitcar 2-3 times before and were satisfied. However, this year, a different car was delivered instead of the one we reserved. Moreover, this car had a small engine and was petrol-fueled, whereas we specifically requested a diesel vehicle because it is more powerful on hills. The person who delivered the car said, 'Then cancel it, and I will take it back.' However, because we had our children and luggage with us and it was very hot, after waiting 45 minutes, we were forced to take this car. Unfortunately, we were not satisfied with this situation. Additionally, the car would roll back on hills and lose speed. In hot and oppressive weather, the air conditioning is very important; however, it often did not work. When the car stopped, it blew hot air, and while driving, it did not provide properly cold air or sometimes didn't blow cold air at all. Although we rented the car through Elitcar, it was delivered by Zeplin Car staff. It seems likely that Elitcar acted as an intermediary and arranged the car through them.
