PSA Finance UK Limited
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I’ve never felt such frustration.
I’ve never felt such frustration dealing with a company. I very recently had an ongoing case regarding owing PSA £100 when I returned my car in October 2019 due to not returning a space key (which I didn’t have in the first place). I went back and forth with PSA and the dealership Citroen because I believe my documents had been fiddled with (I have proof) Every company were ignoring me including the Ombudsman and then I received a letter to say if I don’t pay the £100 within 7 days of receiving the letter then an external debt collector would deal with it. However I didn’t receive the letter until a later date (During COVID19) and the 7 days was up but I have now stupidly given in and paid the £100 via online purely for the fact I just couldn’t deal with the stress anymore and never intended it to get this far as well as the fact no one would help me. I then get an email from DRS to say I owe them £1616 WHERE ON EARTH THAT FIGURE HAS CAME FROM I HAVE NO IDEA. Even if fee charges were incurred then they never made me aware or any and surely shouldn’t be that high? I emailed PSA to tell them what’s gone on, they ignored everything I said and just told me that DRS we’re dealing with it, rang DRS as soon as I got the email, my case was closed last week? It’s actually ridiculous how much miscommunication there is and how awful I’ve been treated as a customer.