Water Babies
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Criminal practices - beware
I echo at lot of the negative reviews here, not because of the lessons are on the expensive side, but because from an administrative perspective they are robbers - and I’m pretty sure their practices are illegal. After emailing to let them know we would not be continuing with their service, and thus no longer paying, I received a notification from my banking app to say £67.50 was taken from my account. I would then receive an email to say that in order to cancel your subscription you must give 4 weeks notice, as outlined in the T&Cs. Firstly, I had never set up a direct debit, nor agreed to any terms and conditions when sharing my bank details over the phone. What’s crazier still, is that the payment is to come out on the 1st day of the month, not 5 days before… It is no co-incidence either that they take the money upon receiving my email. Just crazy, and criminal I’m sure. Looking forward to their automated response here on TripAdvisor, but I will be getting my refund and leaving 1 star reviews anywhere and everywhere.