Jo-Ann Stores
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This is the worst customer service…
This is the worst customer service experience I have ever seen. I purchased an e-gift card. Unfortunately, I provided an incorrect email address. I immediately reported it to Joann’s website. I received notification that they received my information and provided me with a ticket number. Nothing has been done. They have not gotten back to me. I found a number and spoke to a guy that I could not understand. I explained my situation and he did nothing to help me. All he said was, someone will get back to you on this. I asked him when. He said he didn’t know. Joann’s had the nerve to send me a survey on his performance. I gave him a zero. I called the number on my bank statement for Joann’s. The wait time went from 22minutes to 12 minutes to 33 minutes. Something is very wrong with this company. I want my money back. I will NEVER do business with Joann’s. Shame on them.