R & L Carriers
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I was told 2/29 my pallet would arrive…
I was told 2/29 my pallet would arrive by 1PM with a 30 min call lead time. I call this AM 3/1 to reconfirm delivery and was told between 2 and 3 PM. I called at 3:05 PM to inquire and that I had not gotten a 30 min call, and when will the truck arrive. Put on hold and then was told driver is behind new time now 5 to 6PM. I asked where was the driver. Told he was an hour north of me. That's outrageous! He came from Seattle and passed me by on his way to destinations an hour plus to the north. He should have stopped here on his way. There should be an option fo NO stars. This is at least the third time now my vendor has used RL and the exact same thing. They pass my drop destination and deliver on the way back to the terminal. If there is any option in the future to not use this horrible company I will try not to. 3:52PM I just now got a call from the driver and was told "the dock workers loaded it first". Blah, blah, blah. That's no excuse. I could have met with clients and ran other errands needed instead of waiting all day for the delivery.