JohnIL

Aug 29, 2023

I have a pair of Beats PowerBeats Pro…

I have a pair of Beats PowerBeats Pro ear buds which do provide good sound isolation and acceptable audio quality. Recently I contacted Beats support because I needed replacement ear tips because the original ones were wearing out. After a chat session which took way longer than it should I was quoted $9.95 for one silicon replacement ear tip. Not a pair and not a set of three different size pairs. Nope, just one and I could buy a set of 4 different size pair on Amazon for $7.95. I then realized that not only does Beats not want to sell you replacement anything. They basically discourage it with high prices. Much like anything today, Beats would rather sell me a new pair of Beats ear buds. I am no save the planet sort of guy, but I certainly believe it does not help the planet to encourage people to toss products simply based of the ideal that even the most basic repairs should be discouraged and to incentivize consumers to just buy a new product. This also goes back to Apple's own products as well which now owns Beats. Many Apple products are hardly made to be repaired easily or cheaply. When you claim to sell premium products like from Beats or Apple. You should expect buyers of these products would like to use them for a respectable amount of time. With that provide, good after sale support of wearable items to continue to use a product longer. Sadly, products of all types have become throwaway items that tend to discourage making any attempt to fix them.