Leonardo Hotels
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Stay at Leonardo Hotel Tower Bridge
I had booked a one night stay for myself to have some down time. I had requested a room with a view when booking and the view was of the block opposite. Check in was easy and I had booked an extra hour late check out as I had booked in at a nearby spa for the Saturday. Robes were uncomfortable and had dirty marks on them. Coffee pod machine didn’t work when I went to use it in the morning. Wanted to order room service and a drink to the room and was told I wasn’t able to order drinks and would have to go down to the bar myself. I called reception and was told that wasn’t correct. I ended up cancelling the room service as it took over 50 mins and I had to be up early. Next morning I used the gym and swimming pool which was nice but when I went back up to my room to get ready, I found a bed bug on my bed! When I went down to reception to let them know I was offered my late checkout fee back and a bottle of water. Plans for the day ruined as all I wanted to do was go home and shower and hot wash my clothes and even after emailing customer services I have received no correspondence.