Routes Car Rental
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I had a disappointing experience with…
I had a disappointing experience with Routes Car Rental regarding a recent reservation I needed to cancel. Due to an urgent change in travel plans caused by conflict in the Middle East and flight cancellations, I attempted to cancel my booking well in advance. Unfortunately, I found the cancellation policy to be vague and unclear, especially when dealing with an international situation. Even though their policy mentions the option to cancel 48 hours before pickup, the process to actually do so was confusing and poorly supported. I also called their customer service line, but the representative I spoke with was not helpful and provided little guidance, eventually telling me to send an email instead. This added more stress during an already difficult time. Clearer communication and a more supportive customer service approach would go a long way in building trust with customers—especially those traveling from abroad. I hope Routes can improve its transparency and service moving forward.