Celebrity Cruises
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AVOID CELEBRITY CRUISES LIKE THE PLAGUE!!!
My wife and I originally had a 10 day European cruise scheduled for the summer of 2020 but due to the pandemic, we took the 125% cruise credit rather than a 100% refund. HUGE MISTAKE!! It's been a nightmare dealing with Celebrity Cruises ever since. Hours upon hours spent on the phone with them over several phone calls, only to find out that what we were told was lies....every time. AND....they took $1,800 from us. I'll explain. After the canceled cruise due to the pandemic and our 125% credit, in early 2021 we booked another 10 day cruise because we had to book before April and use before Dec 31, 2021. So we booked a 10 day cruise for Sept 2021 using our credit. Unbeknownst to us, they changed that cruise from 10 days to 7 days but were going to charge us the same as the 10 day cruise we booked. 3 less days of having to feed us for the same price? We told them no, we want a 10 day cruise like we paid for. The time to reschedule was extended due to the pandemic not being over so we booked a 10 day cruise for this year (Sept 2022). Great! We even had money from our credit left over so we asked and were told that we could share that credit with friends: $1,800! NOW, Celebrity Cruises say they didn't say we could do that and in fact, they say we have no credit to give. We told them to "review our recorded conversation" because they record them and get back with us. When we didn't hear from them, my wife called, spent another hour on hold before someone finally came on the line and said they didn't apply any credit to our friends and that we had no credit remaining either. My wife asked them about our $1,800 remaining credit they told us we had on that recorded phone call and they lied and told us they never told her that. We haven't even taken the cruise yet and Celebrity Cruises has ALREADY ruined our trip of a lifetime before it has even started. We will never take another cruise with them. We should've stuck with Carnival. They're horrible too, but at least getting lied to and the bad customer service would've been less expensive.