customer Mike hennigan

customer Mike hennigan

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by customer Mike hennigan

RO

Routes Car Rental

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1 out of 5 stars

Don't try to uncharged,put someone in office who can deal with problems

When you book online and issue receipt for total cost then try to sneak in up charges as "taxes which they are not ,that's pretty sneaky and not honest. Also when a person trys to cancel online and when u won't let them,that's sneaky,then when a person shows up at desk to pick up car ,that was booked online there was Noone in office who could cancel the reservation so credit card could be changed to match driver,also there was Noone in office who could explain why a deposit was needed ,when I the online booking it is not mentioned,and finally I suppose your going to try to charge a fee for cancelation, even though your unmentioned up charges caused this to happen. Right now the person who booked this is going to report it as fraud,because you failed to mention the upcharges,that are not taxes,license fee is not a tax it's a fee,road tax is companies responsibility car renter. So I understand how modern online business works some companies use all these techniques to not honour the online deal,they say anything to get your credit card number and start running charges on it hoping they can get away with the upcharges that wete not mentioned. Old adage if it's too good to be true ,it's likely not true.