Orbit Car Hire
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No insurance included even purchased Premium Cover
We have booked a car via Orbit at Palermo Airport. The car company was actually Wheego. Selected Premium cover at extra cost but at Wheego office we were told the car was completely uninsured and we cannot drive it without insurance. We had to pay 300 EUR for insurance, when asked Wheego how come they cannot see Premium cover, they said they do not know anything about and they do not communicate with Orbit. They also wanted to give us manual intermediate car even though we booked compact automatic. They managed to swap to automatic but it was a big car which you do not want to drive in Italy. Overall bad experience, it cost us 5 times more. Just to confirm the main issue was that Wheego said that they will not clarify the insurance issue with Orbit as they do not have any contact details and they just do not care.