QD Stores
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I WOULD HAVE PREFERRED TO GIVE MINUS ONE STAR BUT THIS IS NOT AVAILABLE
Recently tried to purchase two Ottomans from QD Online service, they sent two totally different items of very low value. We contacted them straight away and asked if they would send the correct items, however they insisted that they could not send out the items we paid £39.98 for until we returned the wrong items valued at £7,00? We did as they asked and yet they still refused to send the correct items, we finally got our refund after supplying evidence similar to that in a murder trial i.e. images of everything required and returning their wrong items at the expense of our time etc. To get the items we wanted we would have to reorder and pay the £6,95 postage again? TOTAL LACK OF CUSTOMER CARE - THEY MISSED THE POINT THAT IT WAS THEIR MISTAKE? They will lose loads of customers but do not seem bothered?