Halfords Retail
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Halfords Lichfield - avoid avoid avoid
Had two tyres changed at Halfords Auto Centre in Lichfield. Awful customer service, damaged my alloy wheel and have denied all responsibility. My alloys are immaculate and have no kerb damage. The damage is clearly not kerb damage and made by a tool/equipment and also impossible by a stone hitting the wheel. Funny how the damage is close to the valve too. The customer complaints team have basically said "nope not us" if you want to raise a complaint to the NCS then please do but we aren't obliged to respond!! The complaints procedure quotes "Our priority is to fully address your concern and provide a resolution that satisfies you." Well guess what Halfords, I'm not satisfied and you are saying tough. My NCS claim is in!