Routes Car Rental
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I booked a trip with Priceline.com and…
I booked a trip with Priceline.com and Routes was given to us as the rental car agency. I was not thrilled that they used a no name car rental agency. We had a beautiful flight with Jet Blue and landed at Tampa International at 7pm. My wife was in a wheel chair and after retrieving our abundant luggage I followed directions to the car agency. Unfortunately they do not have a rental desk within the terminal, so directions indicated to go to the end of rental desks to the elevator and go down to the first floor go out to the sidewalk and call for a shuttle bus. When I called the number I was told that they had closed at 7pm and I could pic up the car the next day. We had reservations at a hotel in Dunedin Florida about 40 miles away, so I called Priceline and they tried to get the car agency to make an exception for us. I got a call back from Priceline telling me I could wait until tomorrow morning or go and rent from another agency. I had to pay cash up front for $376.00 instead of the $192.00 I had already paid through Priceline. Of course Priceline refunded my money immediately but I had financed the whole trip though Affirm so the credit went to them. So I had to take cash away from my trip funds. I didn't mention the worst of all that my wife and I are both seniors and my wife is disabled and I have medical issues too! We were abandoned 1200 miles away from home without reasonable transportation. Do not let any travel agency book you with a non recognizable named car rental agency, especially Routes!