HotelPlanner.com
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Book direct with hotel
I booked the hotel on a link from a wedding invite. I specifically made a cancellable booking. I then found that if I booked directly it was considerably cheaper. I tried to cancel my booking but was offered a reduction in price if I didn’t cancel. I accepted but then worked out it was still an expensive deal. I tried to cancel but was told it had moved to non-cancellable. They cancelled the booking for me but only returned a nominal amount until I complained. I then received 90% refund of amount paid so they took 10%. Won’t use them again!