Secure Xsolla
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Disappointed with Refund Handling
I made a small $1 purchase during a flash sale, only to see the exact same pack become free shortly afterward. I contacted Xsolla for a refund , explaining that this was my first request and the timing felt unfair. Despite the tiny amount involved, my request was denied with the explanation that all purchases are final under their policy. I understand having policies, but good customer service sometimes means making exceptions, especially for first-time issues and small amounts. The refusal to offer even a credit left me feeling that customer satisfaction isn’t a priority. I hope Xsolla reconsiders how they handle these situations, as it’s a quick way to lose customer trust over something so minor.