Scenic Luxury Cruises and Tours - UK
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Disappointed on all fronts
After my 2 previous cruises were cancelled due to covid I was extremely disappointed to be telephoned over 2 weeks ago to say my 14 day cruise for October 2022 ( I booked 18 months ago), down the Rhine and Moselle was also cancelled. I was offered an 8 day one, still in October but on a different date. I said I'd have a look and get back to them. As it doesn't go down the Moselle, which I have wanted to do for about 40 years, and not fit in with my other bookings I telephoned to decline and ask for a full deposit refund. It took me over 2 hours to get through then a very helpful lady said she'd organise my refund which would be with me in 2 weeks. In the meantime I get an email stating the new itinerary for the 8 day cruise. I've emailed several times to say I didn't want it but no reply and previous emails have also been ignored. I would dearly like to know the reason for cancellation. Surely after 2 years of not being able to travel one would have thought filling a ship with 250(?) people wouldn't be difficult especially as I was told when I booked I'd got the last cabin available for my requirements. Being an organised list making person I've booked a London hotel for a couple of nights prior to the Eurostar journey together with theatre tickets, train travel, time away from work, bought suitable clothes and shoes and booked my 2 cats into a smart cattery for 17 night so I am out if pocket over a grand with no smart 5* plus luxury cruise at the end of it. Their ships may be advertised as ultra smart and the last word in river cruising but I'm afraid I'm never going to find out. If they can't get a telephone system and their email replies organised it doesn't bode well for a relaxing holiday. Needless to say I haven't as yet had my refund.