Hazelton's Canada
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Unsatisfactory Performance
Order# H3166398 Ordered gift on 12/19/2020. My sister did not receive the gift on Christmas which the website claimed it could do. I contacted Ruffina at Hazelton's asking when it would arrive. She said it had already shipped. Asked for a shipping confirmation, she said she didn't have one. Okay. By New Years, I contacted Ruffina at Hazelton's again asking to cancel my order. (11 days after ordering). Ruffina at Hazelton's told me she can't because it has already shipped and that is why I received a shipping confirmation. But I never received a shipping confirmation! January 6, (18 days after ordering) I received an email saying that the gift had just shipped. So they lied. * Can't trust their customer service: they will straight up lie to you. They told me it was shipped when it wasn't, and it wasn't shipped until 8 days later. (see screenshots of emails below) * Can't contact their customer service: they give you a phone number to call but the message says you must email. * Can't trust what they tell you on the website: They may guarantee a shipping date but it means nothing to them. They seem to not have anything in stock, and then you must wait until they receive it from the manufacturer for them to ship it (18 days later in my case).