Boost Mobile
Read all reviews for Boost Mobile →
A TOTAL MESS/SCREW-UP.
When I changed carriers prior to my working vacation I made it perfectly clear SEVERAL times that I was leaving for Mexico on Father’s Day and needed full service while I was there through the next week. I was told by the very pleasant agent that was no problem and it would be noted on my NEW account with Boost Mobil. Well guess what? No service at all the whole time I was there. When I would try to call home I was sent to a Spanish recording which I could not understand. When I tried to call the USA number, I was rerouted to Spanish speaking associates. I attempted to get help from our hosts but Boost would not talk with them as they were not the account holder. You have no idea how this has upset my family. I am almost 80 years old, with some health issues. My three children and their 8 adult children and all spouses were concerned beyond words when they did not hear from me and, when they tried to call there was a recording about being out of range or something to that effect. I can promise you that they will never have anything to do with your company. Since I have been home I have had three people ask me in a very sarcastic tone how my Boost Mobile phone is working now that I am back in Tillamook? I just smile and say nothing. It now works fine. Next week on July 2nd, I am headed to Indiana, driving across country. I will be home by the end of July, 2025. Am I going to have issues here also? If so I need to know now so I can find a FULL SERVICE carrier. I fail to see how such a simple request that the agent understood became such a mess. When I crossed the boarder into Mexico a message came to subscribe for service. I ignored it as this was to have been arranged PRIOR to my crossing the border. When I did call it NO ENGLISH. I’d like to hear what went sideways at Boost Mobil. Sincerly, Linda Hamilton 503-842-7925