Nicole

Jan 9, 2025

DISGUSTING ATTITUDE FROM STAFF

me and my partner booked for a treat after the chirstmas rush as we don't get much time alone away from the children so we was really looking forwards to it. Got there the lady behind the desk said we needed id we shown her it on our phone she said they needed the physical card, for what reason I still don't know. we've been to many spas we have never ever needed to show id never mind a physical card. we couldn't attend due to this even after explaining we had travelled and it was the only chance we could of had. we left disappointed. they said they would call us back and did not we had to call them back to rearrange they then was very rude on the phone dispite us being polite and refused to book us back in because apparently they had no availability for two weeks which I know is a lie as we booked in so last minute. disgusting customer service never actually dealt with a ruder group of people in all my life. we managed to get in at the mere which is only 14 minutes away from here who luckily was very accomodating and we had a really nice day. DO NOT ATTEND HALE COUNTRY CLUB AND SPA THEY WILL RUIN YOUR DAY.