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Deceptive
I am very disappointed with this company and I would not recommend them. I feel they are not entirely accurate with their description of your phone my phone which had had a screen protector on it from the day I had received it and had always been in a case from the day I had received it. They seem to find some microscopic scratches on the screen that obviously devalued it to such an extent that it was worth £100 less than they had quoted me when I initially asked them to value it. I would avoid this company.