Tella & Stella - Pet's Accessories
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Premium pricing & product - but no free exchanges
Bought a matching leash, collar, and harness - seems like good quality materials, sturdy clips, beautiful artwork. However, the harness did not fit my dog properly so I went online to exchange for a smaller size and was surprised to see their policy is for customers to pay $7.99 fee for exchanges. This is very disappointing as I paid $100 for 3 products and intend on keeping all them - I think the company can at least offer free exchanges when they charge a premium for their products. I wrote them an email a few days ago and still haven’t heard back.
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