Routes Car Rental
View company profile →
£100k liability for vehicle damage! Scam
I am a UK National. I booked a car via Routes to be collected from Europcar Manchester Airport. On arrival Europcar told me Routes had not included standard insurance excess. So if I damage, write off or the car is fire damaged then I will be LIABLE FOR THE FULL VALUE OF THE VEHICLE! Up to £100k I had to pay Europcar £285 to ensure excess is the normal £2k. Now I have never known something like this... Europcar explains that this is usually used for US or Canadian citizens due to their Excess being covered by their bank. But never with UK Customers. There were 12 other Routes customers in the space of 2hrs who turned up to Europcar with the same issue. Routes are an incompetent dodgy company who do not understand the UK Car Hire market or are scamming money from customers. The rental was around £190... but I had to pay and EXTRA £285 bring it down to a reasonable level