GAME
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Take your money and don't provide the product blaming it on "the banks"
Edit: on top of all the stuff below. Game has now issued out an email trying to rectify it by allowing people to re purchase the collectors edition, setting some aside for those who had their orders cancelled. Whilst the xbox link works the ps5 link DOESN'T!!!. also how am I supposed to "re purchase" the game when you still have my £310 from the last time you stole it from me? Pre ordered the metal gear solid delta collectors box back in February/March when the pre orders first went live (I literally checked it every day multiple times). Pre ordered it and they took my money on March 8th I believe (checking my banking app). I then waited months for the games release which brings me to now. The game literally comes out tomorrow (28/08/25) and I got an email at 5PM to state they cancelled my pre order giving me 2 reasons. Reason 1. Payment Authorization error Reason 2. Out of stock SO HOW? HOW IS THERE A PAYMENT ERROR WHEN YOU TOOK MY MONEY!!! How come it took you until the final day before release BARE IN MIND others who pre ordered it via amazon or digital got to play it early or had their copies already delivered meanwhile you took all this time to tell us its not avaliable? And what did you do with the money all that time? If it were a payment error on my side the bank would have refunded me instantly and said the purchase had an error. Talking to your customer service (which was a pain to find since you hide it and it doesn't work on phones) they said they ONLY just discovered it TODAY! How incompetent of a company can you be to demand £310 from us, hold it from us on YOUR end and then just say "oops sorry" when its time for you to uphold your end of the bargain? Which btw why are we paying for postage when you also said you couldn't guarantee it would arrive on time even telling others the pre order wont come out until September when it should be free for that price in the first place and your service is "next day" but then say "it will take 5-7 days"? This isn't the first time your company messed up either as you ALSO had this issue with the MGSV collectors set, Switch 1 pre orders and PS5/XBOX X pre orders. Seriously, considering you are/WERE the top gaming company in the UK and I mean its in your name GAME, how is it your constantly messing up and providing such a lazy and anti-consumer service when Amazon are getting it to people EARLY! Businesses cry about people moving over to amazon but then treat their actual customers like trash when they actually try to provide support to another business. TLDR: they are lying to customers, I will be checking my bank every day until that money is returned to me, never buying from you ever again after spending years visiting your stores (which are also bare and have horrible customer service) and using your digital store.