lululemon.uk
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Took back a pair of gym leggings that…
Took back a pair of gym leggings that were unused as I saw little hole in them when my daughter put them on to go to her class. She said they were new and hadn’t warm them yet - I said I was going to Kings Road and would exchange them for her! The assistant manager inspite of having a receipt and knowing they hadn’t been worn was only prepared to offer me a repair - I said I didn’t want that as they were new and hadn’t been worn so not caused by my daughter - she was extremely rude and exclaimed that I wasn’t entitled to a new pair and because the company now supported sustainability - I could only expect a repair! After a firm no from me and an instance on an exchange for another pair she eventually went and got me another pair! Why would I want a repair for a new pair that had never been worn!! She was extremely rude and lacked any customer service skills!! Such a shame as the girl who was also serving on the day called Sonya could not have been nicer and I think was so shocked by her assistant managers approach! It’s a disgrace that this assistant manager was so rude! I am not surprised that people are moving to making purchases online at least one does not have to endure rude staff! I love Lulu lemon but Sweaty Betty a much nicer experience and the staff on Kings Road so much more pleasant!