Dexters Estate Agents
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Terrible Experience with Dexter Ealing House Viewing Service - Avoid at All Costs!
I had an incredibly disappointing and frustrating experience with Dexter House Viewing Service in London, and I feel compelled to share my experience to warn others about their incompetence and lack of professionalism. I strongly advise potential clients to steer clear of this service. My appointment was originally scheduled for 5:30 PM, the agent called me in the afternoon and requested that we meet earlier, at 5:15 PM. I arrived promptly at 5:10 PM, only to find myself caught in a downpour with no nearby shelter available. I had to endure the rain until 5:25 PM when the agent finally called and informed me that she needed an additional 10 minutes. My companion and I had to resort to renting a zip car to seek refuge from the rain. To make matters worse, the agent arrived at 5:50 PM, a staggering 35 minutes late! When I expressed my dissatisfaction and inconvenience caused by the delay, the agent showed no remorse or willingness to make amends. She callously stated that there was nothing she could do to waive the cost of the zip car, further highlighting the company's lack of accountability and customer care. Our appointment was scheduled to view a total of five properties. The agent did provide all properties address and detailed in our email communication. However, from the very beginning, it was evident that the agent had little regard for our requirements. She first brought us to a one-bedroom flat, despite our explicit request for a two-bedroom unit. Instead of acknowledging her mistake, she attempted to convince us that the living room was spacious enough to compensate for the lack of an additional bedroom. This blatant disregard for our preferences was extremely unprofessional and disrespectful. Reluctantly, we proceeded to the next property, which required an 18-minute drive. To our utter disbelief, the agent struggled for more than 10 minutes to open the door, fumbling with numerous keys to no avail. Eventually, she admitted defeat and apologized, claiming that this was the last property available for viewing. We were astounded that after enduring the delays and the agent's lack of professionalism, we were only able to view one flat, and to make matters worse, it wasn't even the type of property we were interested in. The agent claimed that “because the rental market is very hot”. Overall, my experience with Dexter House Viewing Service was a complete nightmare. Their lack of punctuality, disregard for client requirements, and failure to take responsibility for their mistakes demonstrate a complete lack of professionalism and respect for customers. I strongly urge anyone considering using their services to look elsewhere for a reliable and competent house viewing service in London.