Hazelton's Canada
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Sympathy missed regarding a missing sympathy gift
I ordered a sympathy gift that arrived late. The tracking slip indicated "CONSIGNEE NOT HOME." After submitting an online report, I contacted Hazelton's for clarification on whether the package would be redelivered, if we needed to pick it up, or if it had gone missing. They informed me that there was nothing more they could do on their end, suggested that I had likely filled in the address incorrectly, and told me to contact the shipping company (which I had already done using the same information I previously provided). When I expressed my disappointment, their follow-up email merely confirmed that the package had since been marked as delivered, without apologising for their assumption that the issue was on my end. I am disappointed by the lack of clear information and had hoped for a more thoughtful response that aligned with the company's values.