Amber Electric
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Just bad!
My experience was negative, very negative. I started off a year ago thinking this would be great but there a few systemic problems. It’s amazing to see all the positive reviews in the last twenty four hours, one can not help but wonder! None the less here we go. 1. The billing is problematic. The billing cycle is meant to be monthly but in my experience there were times when no bill materialised at all. Querying this resulted in the folks at amber taking a defensive position indicating it was my metre but ironically all the data flowed flawlessly for all billing cycles... 2. The billing is anything but transparent - it is difficult to decipher the bill at the best of times. I find it amazing how folks can say it’s transparent when the billing again in my view does not really line up with that.. 3. The app is a good start but there are issues with it. No historical context beyond 30 days, no ability to extract data unless you use the API, no ability to see past bills. Then there are shortcomings around notifications and other bits and pieces. If you look at the completion eg the origin app there is much more longitudinal view taken. 4. Notification of spikes is just in time at the best although it depends on your definition. It seems Amber takes a view which may not align to many. Routinely I would get notifications as we were in the spike. 5. Support is appalling, call unanswered, emails on occasion take days. The list goes on. 6. I just did not like the variability in pricing. It’s clear winter and summer are problems with significant spikes. That makes perfect sense but I am dubious of the claim it only happens 1% of the time as advertised on the site. Overall not a good provider on numerous levels. It seems to me they rushed to market without the supporting structures to make it work. An emphasis on tech is great but it has to add utility and for me at least it does not hit the mark at all. I won’t be coming back!