RIGHTIO
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Incompetent, unprofessional. Avoid
Called Rightio in to look at a leaking radiator. 'Plumber' arrived, took a brief look and a couple of photos and said that a new part was required. He then went outside to drain our central heating system until he could return. Later discovered that a payment of £194 had been taken, i.e. before any work was carried out and without permission. Our downstairs neighbours returned from holiday the next day to find that it was their system that had been drained not ours. They had to call out a plumber to fix this at a cost of over £100. We obviously had to reimburse them. Then called Rightio to cancel job. At that point queried why we had been charged before work done and was told this was a mistake and would be fed back. Got another plumber in who fixed the problem in under 10 minutes with no new part required and at significantly lower cost. Have emailed this company three times asking for refund together with consequential loss for our reimbursement to neighbours. Have received no response at all (Other than auto acknowledgement of initial email). Have now put in a Section 75 claim with credit card company. Awful experience - do not use these cowboys Update 21/1/26 - following Rightio reply I have sent them the job number and dates of previous emails but will be continuing with Section 75 claim pending outcome. Disapponting that only now they decide to engage with me