Hazelton's Canada
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I did not receive the cake and the…
I did not receive the cake and the cheese I ordered. This is what I received and I quote, "Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'." Meaning, they did not care. They are incredibly unethical and can charge whatever they want and admit to sometimes not delivering it. I have given them second chances etc and I am absolutely disappointed in their lack of concern or care. Please stay away from this company according to their agreement with their customers. They have the right to not deliver what you ordered or may have been charged for.