SQ
Squirrel Internet Ltd
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Failed install, missed install - now fixed
I ordered a new fibre connection from Squirrel. Very quick and straight forward, on the day of the install the team only completed the first part, I had to constantly chase for an update getting to the point of phoning daily as the default answer was I have sent email. I appreciate they are reliant on a 3rd party, however squirrel is who I am dealing with. Finally got a date for the final part of the install, I call the day before confirming it was going ahead. This time no one turned up, no call nothing. Still no connection and no update it has been weeks. Update - Squirrel took my escalation seriously and got the installation completed- many thanks