PLS Solicitors
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Worryingly unprofessional, avoid.
I am at the end of a chain in a property sale and this firm has added more grief and anxiety to the already stressful situation of buying/selling a property. We have all had to rearrange completion dates twice now because of some issue relating to the person dealing with the conveyancing at this organisation. They either can’t be contacted or are claiming not to have received paperwork, when proof has been provided that it arrived at their offices that morning, there just seems to be endless unaccountable delays. They are not my solicitors but are dealing with the poor person at the bottom end of the chain. It is inexplicable and worrying that a professional organisation is offering such a poor quality service. To echo someone else’s review avoid, avoid avoid. PLS have contacted TrustPilot to suggest that I must be reviewing the wrong company so to confirm I’m reviewing PLS Solicitors PLS House, 2 Aegean Road, Atlantic Street, Altrincham WA14 5UW. I’ve been contacted yet again by Trustpilot because PLS Solicitors have said I have broken guidelines by naming the person who is responsible for dealing with the paperwork, so I have removed their name. A couple of points : I put the name so that a responsible professional could look into the reasons for my review and perhaps expedite the process. We STILL haven’t exchanged and were due to complete on 25th Oct…..endless prevarication followed by confusion from “she who will remain nameless “ as to why we weren’t able to complete on the 25th …..because you held everything up with your nonsense and we hadn’t even exchanged !!!! Really ? New completion date agreed followed by Monday’s revelation that she hadn’t got some paperwork from the mortgage company…..she has it now but no sign of an exchange and we are now trying to sort another completion date. People have to arrange removal vans etc….! ….but if you care to look through the many 1* star reviews this seems to be a “thing”. There appears to be no complaints regarding following guidelines where names and surnames of staff members in the 5* reviews left on the site. I strongly recommend to potential clients that they also check out “reviews solicitors “ Google is definitely your friend Big question, why are PLS Solicitors concerning themselves with going to TrustPilot about my review instead of investigating the problem and endeavouring to deal with it ? They have not asked a single question to find out how they can help.