Jo-Ann Stores
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Awful Customer Service!!!
I am currently at the Joann’s off Rockwell and NW Expressway in Oklahoma City. I placed an order online, because it told me the stores were closed to in store shoppers. I paid for my order, which has already processed through my bank Acct, and I got an email this morning saying my order was ready to pick up. I came to the store today, to be told by the manager on duty, Kaleigh, that my order is not ready and that she is not willing to get it ready, because she “cannot pull orders out of line.” Even though, I have an email stating my order is ready to pick up. She is completely unwilling to help and had awful customer service. The only thing she had to tell me was, “I guess the system had a glitch and I cannot help you T this time.” She also let me know if I’d like to wait in the long line they have outside, that I can re-purchase the item I’ve already paid for, and have them refund my original purchase. I told her I would just cancel my order and shop somewhere else, to which I was told I would have to go inside and have them cancel my order to get my refund So either way, I have to wait in this long line. Had I of known this store was open and allowing customers, I would have bought it inside, but the website stated the stores were closed and you had to purchase online and either have your item/s shipped or you could do curbside pick-up, which is what I opted for. This was my first time to shop here and it has been an awful experience!! After this transaction, I will take my business to Hobby Lobby. You would think, especially during these times, that the businesses that are open would have exceptional customer service, so they can remain open after COVID-19 is over.