QD Stores
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Ordered some garden furniture which was…Buyer beware
Ordered some garden furniture which was to be delivered in two parcels. I opted for delivery as my car is a mini so products wouldn’t fit inside. I received a text from parcel force saying they would deliver between 11.05-12.05. I arrived home only to discover they had tried to deliver at 10.55. They tried again the following day but never sent a text so again I wasn’t in. They now say I have to collect from their depot which is over 60 miles away. They failed to explain how I will fit even one parcel inside a mini. I could also opt for a Saturday delivery for £25 on top of the £9.95 I have already paid for delivery. I called QD customer service and explained the issue to them. They asked if I wished to cancel the order and I said yes as I have no way of getting the items and am not prepared to pay a further £25 delivery. They told me they would cancel my order but I would have to pay for the return but could not tell me how much this would be. Through no fault of my own I will be out of pocket with no goods just because I ordered from their website. Never again will I use this company. Buyer beware!!!