VOXI Mobile
View company profile →
Completely avoid - read the small print
Customer service is dreadful, they said I couldn't cancel a sim without returning the phone I had bought and sim together. I never received the sim and these were two separate orders with different order numbers. Apparently this is hidden in the small print. I am also unable to log into my Voxi account to cancel as I needed a number which is sent to the Voxi SIM which I don't have. Customer service have told me twice over the past month that I will be refunded. I have only recently found out that these refunds have been blocked by someone else within the company and guess what they sent a notification of this to the phone number of the SIM I never received. I asked for a complaint to be raised but this has been refused and the complaints line only deals with people with a Voxi number. Remember I have never received a SIM. Please avoid this company or you will have an appalling customer service experience if you run into any issues. Update Thanks for the quick reply below. I have used this way of contacting you now over three times (via the chat service) but now have no confidence in someone resolving the situation. Perhaps if someone was able to email me using the details provided I could provide more details but I'm under the impression that you are just trying to appear helpful without providing any actual help.