Bord Gáis Energy
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Thank you Ms ASWAPHI SUNILKUMAR, exception to a disgraceful customer service
I am rating this exclusively due to the help I received from Ms. ASWAPHI SUNILKUMAR, who stayed 1 hour and half on the phone till my issue was resolved. I’d like to mention I called 1st of February due to a serious issue regarding the access to our online account and the agent ms Nicola from Ireland was unable to help and put me through the so called supervisor , also Ms Nicola (what a coincidence). No one was willing to assist and just trying to get me off the phone . I’d like to point out I was TRYING TO PAY IN FULL A BILL THAT REACHED ALMOST 500 EUR due to errors in the system that was not allowing us to access the account. So it sounds even more weird as seems they did not want to get paid. Ms ASWAPHI SUNILKUMAR was the only one who took the time to reset the account access to we could proceed. I wish she got a pay raise and worked for a better company.